At SHOPEYBD, all of our products are digital goods, and therefore, no physical delivery is involved. Once your purchase is complete, we ensure that you receive your digital product without delay through our Secured Delivery System.

1. Instant Processing:
   As soon as your payment is confirmed, we begin processing your order and initiate the delivery of your digital goods.

2. Delivery Method:
   Digital products (such as game keys, gift cards, etc.) are delivered via email or directly through your customer account on our platform.

3. Secured Delivery System:
   To ensure secure delivery, you will receive an order confirmation email that contains product details, and a button that says “Reveal My Goods”.

   • Clicking the button will take you to the Order Details Page, where you will see the same button again.
   • Upon clicking the button a second time, you will be able to view and retrieve your digital product (key or code).
   • This process ensures the delivery was successful and is recorded for verification.

• Instant Delivery:
  For most digital products, the delivery is immediate once your payment is processed and confirmed.

• Delivery Window (If Not Instant):
  In some cases, delivery may take between 10 minutes to 72 hours depending on the product. If the delivery is delayed, this is typically due to unforeseen factors such as:

  • Network issues
  • Banking or payment delays
  • Power outages
  • Natural disruptions or technical failures

  Our service hours are from 10:00 AM to 10:00 PM. If an order is placed after business hours, it will be processed during the next available working day.

If you encounter any issues with the delivery of your digital product, we are here to help. Here are the steps to take if you experience any problems:

1. Check Spam/Junk Folders:
   If you haven’t received your order confirmation email, check your spam or junk email folders.

2. Incorrect Email Address:
   Ensure that the email address you provided during checkout is correct. If there is an error, please reach out to us at support@shopeybd.com for assistance.

3. Failed Deliveries:
   In case the “Reveal My Goods” button doesn’t work or you can’t access your product, please contact us immediately through the following methods:

   • Email: support@shopeybd.com
   • Live Chat: Use the Live Chat feature on our website for real-time assistance.
   • Phone: Call (+880) 9638 882999 for direct support.

To protect both our customers and our platform, we implement a verification process for orders that may seem suspicious, particularly for first-time card payments from outside Bangladesh.

1. Verification Trigger:
   If a customer places an order using a credit/debit card for the first time and the payment is made from outside Bangladesh, we may request additional verification. This is to prevent any fraudulent transactions and ensure the security of your payment details.

2. Verification Steps:

   • We may ask for ID verification, proof of address, or other relevant information.
   • You will be contacted via email with the necessary instructions if your order requires verification.
   • You will be required to provide the requested documents or information within a specific period (typically 24-48 hours).

3. Impact on Delivery:

   • Until the verification process is complete, the delivery of your digital product may be delayed.
   • Once the verification is successful, we will proceed with the order and ensure the product is delivered to you without further delay.

4. Non-Verified Orders:
   If the requested verification is not completed or if the information provided is deemed insufficient or fraudulent, the order may be canceled, and no product will be delivered.

Once your product is delivered, we ensure that the delivery is secure and tracked to prevent fraudulent claims:

1. Proof of Delivery:
   When you reveal your digital product, our system records important details such as your user name, reveal time, and IP address to confirm that the delivery was made successfully.

2. Fraud Prevention:
   Any attempt to claim a refund after the product is revealed will be disqualified unless the product is faulty or damaged.

We offer our products to both local and international customers. However, some digital goods may be region-locked, and customers from any country can face activation issues if they purchase an incompatible version. To ensure a smooth experience, please take the following precautions before purchasing:

1. Check Region Compatibility:
   Certain products are region-locked and may not be activated outside specific regions. This applies to both local and international customers. Always verify the region compatibility before purchase.

2. Verify Language & Platform Settings:
   Make sure your gaming or software platform is set to the correct language and region to avoid activation issues.

3. Recommended Precaution Before Purchase:
   We strongly recommend checking the product details with:

• Our Customer Support Team before making a purchase.
• The official website of the product’s manufacturer or publisher to confirm regional restrictions.

SHOPEYBD is not responsible for incorrect purchases due to region lock issues. Please verify carefully before completing your order.

If you face any challenges with your order delivery, our support team is available to assist you.

You can contact us through the following methods:

• Email: Send an email to support@shopeybd.com with your order details, and our team will assist you as soon as possible.
• Live Chat: Visit our Live Chat feature on the website for instant support.
• Phone: Call us at (+880) 9638 882999 for urgent assistance.

Last Updated: 19 Mar 2025